One of the most common black eyes on the insurance claims and the insurance restoration business is the stigma of unscrupulous roofing contractors. The door knocking after a storm, hard sales tactics, poor follow-up and execution on construction, and a litany of other phenomenon experienced by consumers post storm. The practices of contractors, or other not licensed professionals, adjusting insurance claims on behalf of policyholders is referred to amongst the industry as “the unauthorized practice […]

In today’s property insurance claims environment, there are numerous hurdles a claimant must overcome in order to recover the fair amounts owed to them under their policy after a loss occurs. In our opinion, none more troublesome than the outcome oriented and biased experts frequently utilized by insurance companies. This claim investigation tactic is widely deployed by insurance carriers, whom utilize 3rd party consultants and experts, most commonly in the form of “forensic engineering firms”, […]

As I have adjusted property insurance claims over time, there is a list of statements, assertions and positions, that I repeatedly hear and see from insurance companies, their consultants and experts; that leave me flabbergasted every time I encounter them. It seems no matter how many times insurance companies and their consultants have made these statements, or taken these positions against clients of this firm, and ultimately been proven to be completely afield from reality; […]

This last Sunday 60 Minutes aired the documentary The Storm After the Storm, an expose’ on the egregious claims conduct of flood insurance companies in the wake Superstorm Sandy; specifically, their alleged widespread and systematic alteration of engineer’s reports by which they used to deny valid flood claims. CBS did an amazing job highlighting this behavior and its affect on consumers. While my wife and I were watching, she turned to me and said, “Is […]

One of the most common hurdles encountered in property insurance claims, is the pursuit of arriving at an agreed scope of damages, and the costs associated with the necessary repairs or replacement of damage property. When policyholders and insurance companies disagree on the cost of repairing or replacing damaged property, it is incredibly frustrating for policyholder. Often time’s policyholders feel they have no choice but to settle for the amount offered by the insurance company. […]

As we roll into 2015, I wanted to take a minute to recap 2014 in Colorado. The hail season in Colorado for 2014 was a wild ride, to say the least. Typically, in the Denver Metro area we expect to see possibly a handful of storms that produce damaging hail in populated areas, with several others falling in rural or sparsely populated areas. 2014 had other ideas to keep insurance companies, contractors, public adjusters and […]